But companies seeking to deliver critical business information over frame relay circuits need a guarantee of network performance for those circuits. Monitoring and controlling the performance and reliability of public-network circuits depends greatly on SLAs (service-level agreements) between companies and service providers and monitoring of the agreements.

SLAs are contracts that define the service levels expected from a service provider and the penalties imposed if the service provider does not comply. These SLAs’ main purpose is to help keep conflicts between companies and service providers to a minimum by setting reasonable expectations of service.

Read more about SLA Action In Effect, Watch The Birdie! »

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